LEGAL · REFUNDS
When you can get your money back, and how to ask.
SUMMARY
One payment of €19 gives you 12 months of full access. No subscription. No auto-renewal. Refunds are generally not issued once access has been granted, but we make exceptions for genuine issues.
Germanly is sold by Pexilim, a micro-enterprise (MSME) based in India, as a one-time payment for 12 months of full access. There is no subscription and no automatic renewal. You will never be charged again without explicitly initiating a new purchase.
One payment · No auto-renewal · All features included
Germanly is a digital product. Full access to all content is delivered immediately upon payment. Because the product is delivered instantly and in full, we do not offer refunds once access has been granted, except in the specific cases described in Section 3.
By completing your purchase, you acknowledge that you are buying digital content with immediate access, and that this is the reason refunds are not available after activation.
We will issue a full refund if:
Beyond these cases, refunds are at our discretion. If you are facing a genuine issue or hardship, email us and we will review your situation in good faith — but outside the cases above, a refund is not guaranteed.
Email hello@mygermanly.com with:
We respond within 2 business days. Approved refunds are processed through Stripe and typically appear within 5–10 business days depending on your bank.
Germanly is operated by Pexilim, a micro-enterprise registered in India (Udyam / MSME). This policy and any purchase made through Germanly are governed by the laws of India, and are subject to the jurisdiction of the courts of Uttar Pradesh, India.
If you are a consumer in the European Union, your mandatory statutory rights are not affected by this policy. Note that for digital content delivered immediately, the standard 14-day right of withdrawal under Directive 2011/83/EU generally does not apply once access has begun.